Welcome to OPENBOX19
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern OPENBOX19 relationship with you in relation to this website.
WEBSITE LINKS & SOCIAL MEDIA USE
The OPENBOX19 website includes links to both internal (OPENBOX19 Network) and external (non-OPENBOX19 Network) websites. These links are used to provide further background information, or useful practical information.
OPENBOX has official social media accounts and the use of these is to increase the awareness of our services, programs, philosophies and initiatives. The current social media platforms in which OPENBOX19 has a presence are:
We cannot accept any responsibility for the content, or opinions of other social media accounts that either mention or tag OPENBOX19 or content of external websites.
WEBSITE PRIVACY & DATA PROTECTION
Under the General Data Protection Regulation (GDPR) 2018 the Board of Directors of openbox19 are the Data Controller and can be contacted by emailing .
We collect Personal Data to enable openbox19 to keep in touch with you regarding services, creative packages and promotions.
GDPR legislation allows openbox19 to process Personal Data under your consent and where it is in the legitimate interest of the public or other members of openbox19.
Any Personal Data supplied with consent will be stored securely within the openbox19 database which is held within the third party software of Mailchimp, and internal databases which are all password protected systems which can only be accessed by Directors of openbox19.
Your Personal Data will be removed from the openbox19 database should you inform openbox19 hat you no longer wish to have it stored.
Under the GDPR you have the right to ask to see any information openbox19 holds about you by submitting a Subject Access Request to the Data Controller via .
GDPR also gives you the right to have any information held by openbox19 which you believe to be incorrect to be rectified. Should you have any concerns about the way your information is being handled, please feel free to contact us using the above details.
You have the right to withdraw consent for any Personal Data to be stored at any time by contacting our offices on the above details.
If you are still unhappy you have the right to complain to the Information Commissioner's Office.
If you want to learn more about your rights regarding your personal data, you should contact the Information Commissioner's office information line on: (0044) 01625 545745 or visit their website at ico.org.uk
If you have a concern regarding this policy you should contact us by email via
RETURNS AND REFUND POLICY
OPENBOX19 cannot accept any returns or refunds unless the original product was faulty or damaged when received. Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 14 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.
Returning a faulty item
If you need to return a faulty item please Email Openboxob19@gmail.com
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.
After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
For online and telephone purchases, we'll refund the standard delivery charge if the full order is returned within 14 days.